Could I please ask that if anyone has had a problem with their download that has not been resolved, could they please email me on
I was horrified to find that there was a customer still waiting on a download today.
All download links should come to folks a few moments after an order is made. You should not be waiting for longer than 20 mins.
When you receive the download link it is very important to SAVE the file to your desktop before trying to open it or the file will not work. Once saved on the desktop, you can open the file by double clicking(mac) right-clicking (pc). Then you can save the templates on your computer for access any time you need to.