tag:blogger.com,1999:blog-3069243521216547989.post3840473253869133000..comments2024-03-18T07:32:07.017+00:00Comments on Waltzingmouse Makes...: ...Breaking NewsAnonymoushttp://www.blogger.com/profile/17895943960950095652noreply@blogger.comBlogger40125tag:blogger.com,1999:blog-3069243521216547989.post-90106286588253069332012-08-28T18:45:43.492+01:002012-08-28T18:45:43.492+01:00Claire - you are a LEGEND XOXOXOXO Claire - you are a LEGEND XOXOXOXO Stephaniehttps://www.blogger.com/profile/13650822123477593638noreply@blogger.comtag:blogger.com,1999:blog-3069243521216547989.post-63673503625156329922012-08-26T18:49:37.373+01:002012-08-26T18:49:37.373+01:00Claire, you are just the best...I am so sorry that...Claire, you are just the best...I am so sorry that you have to go through all that you are. I am impressed by how you and your sweet company are handling things, I have never seen any company go to the lengths that you are to make things right. I look forward to doing business with you for many years to come.Kim Hegginshttps://www.blogger.com/profile/08559720624750898434noreply@blogger.comtag:blogger.com,1999:blog-3069243521216547989.post-38250014679856371982012-08-26T17:34:55.175+01:002012-08-26T17:34:55.175+01:00What a dreadful turn of events. I hope this does n...What a dreadful turn of events. I hope this does not impact on your business too much and we will all be waiting to place our orders again once you have a reliable manufacturer.. Big hugs SaraLittleminxhttps://www.blogger.com/profile/13857106188585816645noreply@blogger.comtag:blogger.com,1999:blog-3069243521216547989.post-62089260226003881392012-08-26T09:50:38.417+01:002012-08-26T09:50:38.417+01:00Feel so sorry for you Claire...my heart goes out t...Feel so sorry for you Claire...my heart goes out to you!<br />You are so sweet and have such great customer service this ones again proofs it..take care!Holly Saveurnoreply@blogger.comtag:blogger.com,1999:blog-3069243521216547989.post-19772100047343999572012-08-26T04:53:13.182+01:002012-08-26T04:53:13.182+01:00Hugs to you, Claire. I will be ordering when the ...Hugs to you, Claire. I will be ordering when the new release is in stock. Your customers will stick with you!Sharon Dnoreply@blogger.comtag:blogger.com,1999:blog-3069243521216547989.post-53709440036708373332012-08-26T02:57:14.660+01:002012-08-26T02:57:14.660+01:00Hi Claire, I am so sorry you have to go through su...Hi Claire, I am so sorry you have to go through such a stressful and upsetting thing. You are an AMAZING businesswoman and have so much honesty and integrity - and have THE BEST customer service. Don't worry - we all love you and I am sure that I would speak for the masses that we love to shop with you no matter where we live because we know that you care so much about your customers and the quality of your products - and that you keep the channels of communication open at all times - and how much we appreciate that :-) <br /><br />I hope the manufacturer can sort out their difficulties very soon - no doubt they will be feeling just as bad.<br /><br />Sending you lots of {{{hugs}}} from Australia<br />Jocelyn XOJocelyn aka JoBear2https://www.blogger.com/profile/05989477127824263685noreply@blogger.comtag:blogger.com,1999:blog-3069243521216547989.post-34906028865584781612012-08-26T00:40:44.311+01:002012-08-26T00:40:44.311+01:00so sorry this has happened.....WM is worth the wai...so sorry this has happened.....WM is worth the wait! thanks for all you do!<br /><br />{{{hugs}}}Teresa Klinehttps://www.blogger.com/profile/16182461846770053076noreply@blogger.comtag:blogger.com,1999:blog-3069243521216547989.post-34592357413723369932012-08-26T00:08:29.058+01:002012-08-26T00:08:29.058+01:00No worries Claire - I got your email and would jus...No worries Claire - I got your email and would just like to say please don't lose any sleep over this - stuff happens and it will sort itself out soon enough. Meanwhile we can all look forward to your next email letting us know when we can put our orders in again. I'd already spent way too much this month anyway! ;o)Annhttps://www.blogger.com/profile/07549006313944585453noreply@blogger.comtag:blogger.com,1999:blog-3069243521216547989.post-48305027890918530032012-08-25T22:16:45.850+01:002012-08-25T22:16:45.850+01:00Waltzingmouse stamps are awesome so we will wait u...Waltzingmouse stamps are awesome so we will wait until their release...no problem. Companies have problems that are surely unintended. It is an awkward moment but not to worry, we've all had them. Until they guarantee a shipping date I think you are doing the exact right thing by returning peoples refunds so there will be no mixups in the future on this release. We're behind you!Dottiehttps://www.blogger.com/profile/09525737646678099308noreply@blogger.comtag:blogger.com,1999:blog-3069243521216547989.post-45646452828401548712012-08-25T22:11:04.454+01:002012-08-25T22:11:04.454+01:00Claire, you are one in a billion. I'm so sorry...Claire, you are one in a billion. I'm so sorry to hear about what you are going through, especially after such a beautiful release week.<br /><br />I just need to send you a HUGE cyber-hug. I think you are amazing.Nerinahttps://www.blogger.com/profile/18277555195419732694noreply@blogger.comtag:blogger.com,1999:blog-3069243521216547989.post-20308810757685747102012-08-25T21:35:32.953+01:002012-08-25T21:35:32.953+01:00Claire....it's going to be okay! Everything wi...Claire....it's going to be okay! Everything will work out and don't fret!!!! Things happen but, I know this must be disappointing and frustrating for you and if your manufacturer has always been reliable...I'm sure it is frustrating for them!!! All of us WMS "junkies" will just order again when they're here! You just get a little relaxing break but, we'll have you busy soon!!! Hugs!Vickie Zhttps://www.blogger.com/profile/11570208253019110677noreply@blogger.comtag:blogger.com,1999:blog-3069243521216547989.post-88697108250612784452012-08-25T20:13:28.247+01:002012-08-25T20:13:28.247+01:00OMG, Claire, I feel awful that you have had to dea...OMG, Claire, I feel awful that you have had to deal with this! But as always, you have handled everything with such grace and care for your customers. You have the best customer service! I certainly don't mind waiting a bit for my order. Things will work out in the end. You have wonderful products and outstanding customer service so I'm sure your customers won't mind a little delay. Take care! HUGS!!!Sharronhttps://www.blogger.com/profile/09565202923018980014noreply@blogger.comtag:blogger.com,1999:blog-3069243521216547989.post-86296320460312575402012-08-25T19:42:30.258+01:002012-08-25T19:42:30.258+01:00As usual, Claire, you have handled a problem with ...As usual, Claire, you have handled a problem with class and aplomb. <br /><br />The only negative here is that I'll have to wait a little longer for your beautiful new releases, but rest assured that I will wait.<br /><br />Your service, communication and products are top notch. Count me as another loyal and completely happy customer.juanitanoreply@blogger.comtag:blogger.com,1999:blog-3069243521216547989.post-78061959986285585462012-08-25T19:40:10.354+01:002012-08-25T19:40:10.354+01:00Claire, you need not worry: we all love you and r...Claire, you need not worry: we all love you and realize that these stamps are not a necessity in life and we are big girls and can wait for a few weeks. I'm just sorry for the extra stress that it has put on you in worry and the time it took to refund everyone their purchases. We'll still be here in 3 weeks, so just let us know when the stamps are in :-) Go and enjoy your family this weekend since you probably won't be filling too many orders!! BIG hugs, and relax since you have done all you could do!!!Helen Lhttps://www.blogger.com/profile/11262129294254896564noreply@blogger.comtag:blogger.com,1999:blog-3069243521216547989.post-49129570643595169842012-08-25T19:36:19.702+01:002012-08-25T19:36:19.702+01:00You are amazing and are doing an amazing job handl...You are amazing and are doing an amazing job handling this situation. I will keep you in my prayers.Cassie_luhttps://www.blogger.com/profile/10869547328218352357noreply@blogger.comtag:blogger.com,1999:blog-3069243521216547989.post-27143852994243716262012-08-25T19:12:08.320+01:002012-08-25T19:12:08.320+01:00Bad stuff happens but it's all about how we de...Bad stuff happens but it's all about how we deal with it. This is just a temporary glitch and we see that. Most importantly, we also see your honesty and integrity. That is priceless. You are one classy lady, Claire and I am honoured to be your customer. Thank you, from the bottom of my heart. Peanuthttps://www.blogger.com/profile/03623412002975349128noreply@blogger.comtag:blogger.com,1999:blog-3069243521216547989.post-5633703352630890242012-08-25T18:53:04.169+01:002012-08-25T18:53:04.169+01:00Claire - So sorry to hear that this is happening!...Claire - So sorry to hear that this is happening! It is out of your control and not your fault.<br />I personally don't mind waiting extra time for your wonderful products! I love your excellent customer service and how you keep us informed. Manufacturing problems happen and unforseen problems occur. I pray that it all comes together quickly without too much extra work on you and your helpers! <br />:) Jill / Seattle, WA Jill Norwoodhttps://www.blogger.com/profile/03487384111929846629noreply@blogger.comtag:blogger.com,1999:blog-3069243521216547989.post-24038773463266845112012-08-25T17:31:27.324+01:002012-08-25T17:31:27.324+01:00Claire, a lot of companies would just sit tight, h...Claire, a lot of companies would just sit tight, hold onto their customers money and hope for the best. It's testament to your excellent customer service that you have posted this. Big hugs for what will inevitably be a busy weekend.xBumblebeehttps://www.blogger.com/profile/11612915094677311271noreply@blogger.comtag:blogger.com,1999:blog-3069243521216547989.post-60900252867196215482012-08-25T17:20:13.469+01:002012-08-25T17:20:13.469+01:00Oh Claire I hope this doesn't have a negative ...Oh Claire I hope this doesn't have a negative long term effect on your company. I love your stamp sets, not just for the images, which are great, but for the way you provide so much flexibility in your sets. You're a genius! Don't lose heart and rest until Monday when there is something you can do about it. Your products are worth waiting for.Katehttps://www.blogger.com/profile/00829857872094151591noreply@blogger.comtag:blogger.com,1999:blog-3069243521216547989.post-24013022472900581452012-08-25T17:16:43.696+01:002012-08-25T17:16:43.696+01:00When our son was growing up, we always told him th...When our son was growing up, we always told him that life would have its share of challenges, and things would occasionally go off the rails – but it's how you handle it, and what you do about it that matters. <br /><br />From the beginning of your lovely company, you have always made it abundantly clear that customer service is at the very top of your list of priorities. From everything I read on the papercrafting forums, this is what you're known for (that, and terrific products as well). The way you're handling this glitch is yet another example of why you have a stellar reputation.<br /><br />Please don't over-fret this one. It will work out, just not in the way you'd hoped. Remember that you and your company are valued. You've worked hard to achieve this, and people are very understanding when they're treated respectfully, as you always seem to manage.Lola G.https://www.blogger.com/profile/14598458067155739155noreply@blogger.comtag:blogger.com,1999:blog-3069243521216547989.post-10388229184065298612012-08-25T17:13:55.053+01:002012-08-25T17:13:55.053+01:00I am so sorry that this has happened to you. But,...I am so sorry that this has happened to you. But, I'd like to say that I am so impressed by the way you are handling this. You have the utmost integrity and ethics. My heart goes out to you, your employees, and your manufacturer. I'm sure that they will make it right in due time. Joycehttps://www.blogger.com/profile/00628064051832366762noreply@blogger.comtag:blogger.com,1999:blog-3069243521216547989.post-74520770261336370002012-08-25T16:12:24.097+01:002012-08-25T16:12:24.097+01:00Claire, I am so sorry you've had to add this s...Claire, I am so sorry you've had to add this stress to your plate. I hope you find a resolution soon, and that you can move past this. No one will fault you, and as always, you've handled this with such honesty and integrity, which is so refreshing. Good luck!Meredith MacRitchiehttps://www.blogger.com/profile/05656475827419357076noreply@blogger.comtag:blogger.com,1999:blog-3069243521216547989.post-43442145588374021892012-08-25T15:19:21.954+01:002012-08-25T15:19:21.954+01:00You always handle things with integrity. You won&#...You always handle things with integrity. You won't lose customers with this kind of attitude. People understand and your honesty keeps them right there with you.Donna C.https://www.blogger.com/profile/10713824991010064694noreply@blogger.comtag:blogger.com,1999:blog-3069243521216547989.post-76982153889971888132012-08-25T15:06:36.947+01:002012-08-25T15:06:36.947+01:00Claire, you are a wonderful business woman and you...Claire, you are a wonderful business woman and your honesty and integrity is second to none. I am sure everyone understands that this is totally out of your hands. Customers are so awesome and understanding when businesses are honest and act with integrity. I am sure they will patiently wait for you top notch products to arrive. <br />Hugs,<br />Gina K.Gina K.https://www.blogger.com/profile/07489353851174202094noreply@blogger.comtag:blogger.com,1999:blog-3069243521216547989.post-76671442968976846902012-08-25T14:41:42.235+01:002012-08-25T14:41:42.235+01:00Oh Claire, how disappointing for all of us, but ce...Oh Claire, how disappointing for all of us, but certainly not your fault! Please do not be too hard on yourself. I am so appreciative of the beauty you bring into our lives and the fantastic customer service. Waltzingmouse Stamps is such a lovely company to deal with on many levels! I'll be ready to order again in a few weeks; in fact, I was already regretting not including another stamp set in my order,so that I'm sure my next order will be even larger. Cammiehttps://www.blogger.com/profile/12841147131986366375noreply@blogger.com